It looks like this is an old post but I have a comment regarding Logisys controllers. We have three of them to date and just lost one of the 196 volt 1000amp controllers. Spoke with Mr. Prosise and he suggested I send it back and they would update it. Upon sending it back, I got the dubious privilege of speaking with Ellie in the office. Can't say that it was a pleasant conversation. Guess good office help is hard to find.
We were experiencing a steady current drain on our battery pack of about 12 amps and isolated it to the controller. Our tests indicated that the controller had a short to the rail (ground) and actually experienced an electrical burn hole in my arm
while checking due to the short. We were checking current drain in the steady state mode via a 100 amp ammeter in series (actually removed fuse and placed meter in fuse socket) in the B+ line going into the controller. Needless to say, all h*** broke loose. But back to my contact with Logisys.
I was told that the device was OK and passed theri tests but that it was out of warranty even though we had just purchased it in late 2010 and had less than 24 hours of operation on it. Apparently their warranty goes by manufacturing date, not purchase date. I have never heard of such a warranty. Bottom line, per their tests the controller is OK but they want $600.00 to update it.
Anyone else ever hear of such a deal?? Or have a similar experience with this company?